Annual Maintenance Program
Holistic & Flexible Support!
We provide a comprehensive Web based technology helpdesk & customer care to help organizations make the most out of the business applications. We offer 24/7 support in a way that is convenient for you. Our support team will give you quick and professional support and answer all your questions.
Our technical helpdesk has experienced supervisors and stringent quality standards to deliver services that consistently meet customer expectations. The objective of this service is to manage enterprise applications from an availability, manageability and performance perspective.
How are we different?
You get access to specialists and product engineers who receive in-depth training on our products along with skills enhancement for managing support engagements.
We offer an integrated support delivery process along with leading-edge tools and virtual support infrastructure. We focus on proactive support that targets problem prevention leading to zero outages.
Our support process is aligned to your business infrastructure and needs. We provide fast, efficient service to keep your systems up and running always. This along with a history of integrity, expertise and long-term financial stability has been our edge.
Our Services
Product Support Services
Product Support Services help you increase operational efficiency, lower support costs, improve availability and system stability through environmental intelligence, trained engineers and technical account management.We will provide you with expert assistance, tools and technologies that keeps your users up and productive delivering substantial business benefits.
Deployment Support Services
Increased organizational and technological complexity creates deployment challenges without disrupting end-user productivity. On time execution quickly and correctly the first time is the key. We offer managed and optimized server deployment, server configuration and server management services for our applications.
Modernization Services
Migrating and modernizing legacy systems can make your application environments more efficient, responsive and competitive. We have the experience to help you build, deploy and manage you complete business needs. This will help you address new requirements such as cloud computing and mobility needs of the current world.
Ticket System
If you have a question but you don't have enough time to discuss, we recommend you to use our ticket system. Just submit a ticket.Our team will get back to you in the shortest possible time.
Live Support
If you have questions on using our products, you will quickly get information from our support chat operators. This service is available during our office working hours and 5 days a week.
Wish Box
Build a new communication channel with us. Let us know what you need and... we will build it for you! Share your ideas on what features we miss with our product range ... we will add this for you.
Have an idea? The process is simple.
Provide us with as many details as possible. A special team will discuss, evaluate this and assign to our production.